KNOWLEDGE MANAGEMENT · TRAINING & ADVISORY
Help your people learn to capture, retain and transfer your experts’ knowledge. Dr. Dan Asher combines practical training with organizational knowledge management (KM) assessments and technology reviews to build these capabilities within your organization.
For leaders in business, human resources, knowledge management, learning and technology.
Can you show me?
At the core is ability that an expert can demonstrate but cannot fully put into words. Others develop this ability through observation, guided practice and feedback.
Ways to explore this layerDemonstration, observation & guided practice
COURSES & WORKSHOPS
Equip your people to manage knowledge themselves. Dan’s programs combine concepts and practical tools with work on your organization’s own challenges, with expert knowledge retention at their core.
For managers, HR and learning teams, knowledge professionals, experts and the employees who will lead knowledge practices across your organization.
Explore a program to see what your team can learn.Experts often know more than they can explain in a general interview. This course trains employees to elicit tacit knowledge, explore real situations and organize the findings into clear knowledge items. Participants select an expert and a real knowledge challenge, then apply the methods between sessions. Throughout the course, participants work toward a completed knowledge retention project, developing internal expertise while creating a resource their organization can use.
For Knowledge professionals, HR and learning teams, and employees selected to lead expert knowledge projects.
Plan this course for your teamApplied work An expert knowledge project developed during the course.
Knowing how to perform a task does not automatically make that knowledge easy to share. Experts may skip steps that feel obvious, rely on professional shorthand or struggle to explain their judgment. This program helps experts recognize what they take for granted and make their knowledge accessible to colleagues. It also addresses the knowledge gaps that persist after a handover, helping teams connect learning from experts with mentoring, role transitions and practical learning resources.
For Experts, mentors, managers and teams responsible for succession and knowledge transfer.
Plan this program for your expertsApplied work A structured transfer plan for a real role or area of expertise.
This course gives managers a practical understanding of knowledge management and how it supports organizational performance. Participants examine how relevant knowledge is organized, how it reaches employees and how experience becomes a resource for future work. Practical tools help managers retain knowledge, learn from experts, capture project insights and share knowledge through everyday work routines. Exercises connect the material with each manager’s own organizational challenge, making the learning relevant to decisions they already need to make.
For Business leaders, department and team managers, and HR managers.
Develop your managers’ KM capabilitiesApplied work Practical actions for a knowledge challenge in the manager’s team.
Knowledge champions need a broad view of the field and practical tools they can use with their colleagues. This program introduces knowledge management and develops the skills to assess current practices, map critical knowledge and build a knowledge core: an organized body of knowledge that supports the work. Participants learn how to organize knowledge using a taxonomy, capture and retain knowledge, and encourage learning from experts. The aim is to develop people who can turn knowledge management into an ongoing organizational practice.
For Designated knowledge champions, knowledge coordinators and emerging KM leaders.
Build your network of knowledge championsApplied work A knowledge map and initial plan for the champion’s area of responsibility.
Useful knowledge emerges while people are doing the work. This training explores how to capture it through routines that teams already use: onboarding, mentoring, debriefs and after-action reviews, project learning and employee departures. Participants learn to ask questions that reveal practical insights and tacit knowledge, structure what they find and make it available to the next person who needs it. The program connects individual experience with a knowledge base that can keep developing over time.
For HR and learning teams, project leaders, mentors, managers and knowledge champions.
Bring knowledge capture into daily workApplied work A knowledge capture routine for a relevant work process or employee transition.
Introducing a new system or approach changes how people work. This training examines the emotional responses that change can produce and the connection between human psychology and technology adoption. It introduces models and methods for embedding change, with a focus on the people who will use the new system or adopt the new practice. For a knowledge management initiative, this means considering adoption alongside the technology and the process from the outset.
For Managers, HR professionals, KM teams and IT leaders introducing new systems or work practices.
Support adoption of your KM initiativeApplied work An approach to supporting adoption in your own change initiative.
DESIGNED AROUND YOUR ORGANIZATION
Programs can be tailored to your needs and delivered in person, online or in a hybrid format. We start with the capabilities your people need to develop and use examples relevant to your organization.
Discuss a training programAT THE HEART OF OUR WORK · EXPERTS’ KNOWLEDGE
Experience lives in decisions, patterns and small details. We help you capture that knowledge and teach your people how to learn from experts and develop organizational capability.
Protect critical know-how when people retire, change roles or move on. Capture expertise during everyday work to strengthen continuity and help the next generation develop.
Explore the extraction courseMap critical expertise, identify where knowledge is concentrated and prioritize what needs to be retained.
Use expert interviews, real cases, observation and relevant media to elicit know-how, decision criteria and context.
Develop decision guides, learning resources and structured knowledge, then validate them with the expert and intended users.
ASSESSMENT & ADVISORY
Alongside training, we assess your current knowledge management practices and systems, then identify the skills, processes and technology your organization needs to develop.
Assess how knowledge is created, organized, shared and used today. Identify gaps in critical expertise, knowledge flows and work practices, then clarify priorities for development.
Assess how well your existing knowledge environment supports the work people need to do. Translate knowledge needs into requirements for your IT team and technology providers.
Translate the assessment findings into a practical roadmap. Define knowledge roles, work routines and priorities that fit your organization, then identify the capabilities your people need to put the plan into practice.
Structure expert knowledge and organizational content to give AI agents relevant reasoning, context and source material.
YOUR PRIORITIES
BUSINESS LEADERS
Understand where expertise is concentrated, what is at risk and which knowledge will make the greatest difference to the business.
OUR APPROACH
Start with the business need. Work closely with the people who hold the knowledge. Make sure the result supports the decisions and tasks it is intended for.
Define the business challenge, identify critical knowledge and agree on who will use it.
Explore real situations and uncover the reasoning behind expert practice.
Organize the findings into clear, connected knowledge resources and validate them with the expert.
Integrate the knowledge into work, learning and the appropriate technology.
RESEARCH THAT INFORMS THE PRACTICE
Co-authored by Dan Asher and Micha Popper, the model explores the connected layers of tacit knowledge and the methods suited to eliciting them. It provides a conceptual foundation for looking beneath an expert’s first explanation.
Read the published research (opens in a new tab)
RESEARCHER · PRACTITIONER · EDUCATOR
MEET DR. DAN ASHER
Dan combines research into tacit knowledge, years of organizational leadership and hands-on work with experts across professions.
Before leading his consulting practice, Dan served as a knowledge management and learning innovation leader in a government organization. His experience spans management, organizational learning and the interpersonal skills needed to understand people’s work and help them share what they know.
His doctoral research at the University of Haifa focused on tacit knowledge in professions that rely on interpersonal interaction. He explored how expert knowledge can be elicited and structured to address organizational knowledge loss. His peer-reviewed publications examine the layers of tacit knowledge and ways to elicit expertise from interpersonal interactions.
Dan has worked with more than 100 experts on knowledge extraction projects. He describes himself as a “pracademic”: someone who connects theory with organizational practice. His work combines curiosity about people and technology with a practical interest in how knowledge supports real decisions.
Dan co-created and led sessions in the Knowledge Management Global Network’s 2024 online course, “Leveraging the Value Creation of Tacit Knowledge.” His courses connect methods with participants’ actual organizational challenges. In the extraction course, employees work with an expert and develop a knowledge retention project as they learn. His advisory work complements this training with organizational assessments and KM technology requirements.
At Israel Aerospace Industries, an expert knowledge project developed into a broader engineering knowledge initiative, connecting a structured knowledge core with a generative AI agent.
Begin with the realities of your organization.
Build the skills to capture and share knowledge.
Align people, knowledge practices and technology.
RESEARCH · RECOGNITION · INTERNATIONAL EXPERIENCE
Dan’s research explores how expert knowledge can be understood, elicited and put to use. These articles connect the conceptual model with methods for uncovering expertise.
Dan was a co-creator and session leader for the Knowledge Management Global Network’s online course, “Leveraging the Value Creation of Tacit Knowledge.” He developed the course with Moria Levy, Fisher Yu and Vincent Ribiere.
The program brought his methods to an international KM learning environment.
PROFESSIONAL RECOGNITION · 2026
Recognized as a 2026 Southeast Asia & National MIKE Award Expert Panelist. The role involves contributing professional knowledge and judgment to the evaluation of organizations’ knowledge management and innovation practices.
View the recognition (opens in a new tab)Practitioner’s Framework: Knowledge Extraction & AI-Ready Structuring
Dan will share his approach to extracting expert knowledge and structuring it for use with generative AI.
View the official speaker page (opens in a new tab)A FEW COMMON QUESTIONS
Retirement is one reason to capture expert knowledge. The same work can support role changes, succession, onboarding, everyday learning and the development of knowledge resources for AI. Capturing expertise while it is still in use gives others time to learn from it and test it in practice.
That is one of the main reasons to use a structured extraction process. We explore real cases, decisions, observations and examples to uncover knowledge that may not emerge in a general interview or in response to a request to write a manual.
Yes. We assess the current environment and define how knowledge should be organized, found, shared and maintained. Where appropriate, this includes requirements for SharePoint and Microsoft 365 and coordination with your IT team or technology provider.
Expert knowledge can add reasoning, exceptions and context that are absent from existing documents. We help structure and validate those knowledge assets, document their sources and connect them with the intended AI use case. We also define how to validate and maintain the knowledge and review the resulting AI outputs.
Yes. Practical courses and workshops help your employees develop the skills to elicit, structure and transfer knowledge. Programs can be built around a real expert knowledge project, so participants create useful resources for their organization as they learn.
LET’S START WITH YOUR CHALLENGE
Tell Dan about your people, your knowledge challenge and the capabilities you want to develop. Start with a course or workshop, an assessment of your KM practices, or a review of your knowledge systems.
Use the contact form to send your message directly to Dan.
